Return & Refund Policy – Moon Medics Pakistan
At Moon Medics Pakistan, customer satisfaction is important to us. We strive to deliver quality products, but if you face any issues, our return policy is here to help.
Eligibility for Returns
You may request a return or exchange if:
- The product received is damaged, defective, or incorrect
- The item is unused, unopened, and in original packaging
- The request is made within 48 hours of delivery
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened or used products
- Personal care or wellness items once unsealed
- Products without original packaging
Refund Policy
- Approved returns are eligible for a refund or exchange
- Refunds are processed within 3–5 working days after approval
- Shipping charges are non-refundable
Return Process
- Contact our support team within 48 hours of receiving your order on WhatsApp 0300-0855495
- Share your order number and product images
- Our team will guide you through the return or exchange process
Important Notes
- Returns without prior approval will not be accepted
- Customers may be responsible for return shipping costs (if applicable)
- Delivery delays caused by couriers are not eligible for refunds
Need Assistance?
If you need help with a return or refund, our support team is always ready to assist you. Your trust and satisfaction matter to us.